Terms of service
TERMS OF SERVICE
These Terms of Service apply to all visits and purchases made on or after January 1, 2026, and replace all prior versions.
OVERVIEW
This website is operated by VELIOS. Throughout the site, the terms “we,” “us,” and “our” refer to VELIOS. We provide this website—including all information, tools, and services available through it—subject to your acceptance of all terms, conditions, policies, and notices stated here.
By accessing the site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any Services.
Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform allowing us to sell our products and Services.
All customer service and operations are handled remotely from Europe.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction or that you have given us consent to allow any minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service.
You must not transmit any viruses, worms, or malicious code.
A breach of any of these Terms may result in immediate termination of your access to our Services.
By placing an order, you acknowledge and agree to our Terms of Service, Shipping Policy, Refund Policy, and Privacy Policy.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
Your content (excluding payment information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS
We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied upon as the sole basis for decisions.
We reserve the right to modify the contents of this site at any time without obligation to update information.
SECTION 4 – CHANGES TO SERVICE & PRICES
Prices for products are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.
We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online and may have limited quantities.
We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.
Product descriptions and pricing may change at any time without notice.
We do not guarantee that the quality of products or Services will meet your expectations.
SECTION 6 – BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order.
You agree to provide current, complete, and accurate account and purchase information for all purchases made through our store.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools which we neither monitor nor control.
Your use of optional third-party tools is entirely at your own risk and discretion.
SECTION 8 – THIRD-PARTY LINKS
Certain content or Services available through our website may include materials from third parties.
We are not responsible for examining or evaluating third-party content or websites and assume no liability for any third-party materials or Services.
SECTION 9 – USER COMMENTS & FEEDBACK
If you submit comments, feedback, suggestions, or other materials, you agree that we may use them without restriction.
You agree your comments will not violate any rights of third parties or contain unlawful, abusive, or malicious material.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
Occasionally there may be information on our site containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct any errors and update information at any time without prior notice.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content:
-
for unlawful purposes
-
to violate laws or regulations
-
to infringe intellectual property rights
-
to harass, abuse, or discriminate
-
to transmit viruses or malicious code
-
to collect personal information unlawfully
-
to spam, phish, or scrape
-
to interfere with security features of the Service
We reserve the right to terminate your use of the Service for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free use of the Service.
All products and Services are provided “as is” and “as available” without warranties of any kind.
To the fullest extent permitted by law, VELIOS shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Service or products purchased through the website.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless VELIOS and its affiliates, employees, contractors, and service providers from any claim arising from your breach of these Terms or violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 16 – TERMINATION
These Terms remain effective unless terminated by either you or us.
We may terminate access to the Service at any time if we believe you have violated these Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms and any policies posted on this site constitute the entire agreement between you and VELIOS regarding the Service.
SECTION 18 – GOVERNING LAW
These Terms and any separate agreements shall be governed and interpreted in accordance with the laws of France.
Any disputes arising from the use of the website or products shall be resolved through binding arbitration on an individual basis.
SECTION 19 – CHANGES TO THESE TERMS
We reserve the right to update or replace any part of these Terms at any time by posting updates to our website.
Your continued use of the website following any changes constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to: