Shipping policy
Shipping Policy
At VELIOS, we believe premium products deserve fast, secure, and transparent delivery. Our team works carefully to ensure your order arrives safely and efficiently, wherever you are in the world.
Order Processing & Current Conditions
Due to high demand and global shipping fluctuations, please allow an additional 1–4 business days for order processing before shipment.
Estimated shipping times will be displayed clearly at checkout.
Every VELIOS bracelet is carefully inspected before dispatch to ensure it meets our quality standards.
Estimated Shipping Times
🇺🇸 United States — 7–10 Business Days
🇨🇦 Canada — 7–10 Business Days
🇬🇧 United Kingdom — 7–10 Business Days
🇪🇺 European Union — 7–10 Business Days
🇮🇪 Ireland — 7–10 Business Days
🇦🇺 Australia — 7–10 Business Days
🇳🇿 New Zealand — 7–10 Business Days
🇦🇪 United Arab Emirates — 7–10 Business Days
Please note that shipping times may vary depending on customs processing, local courier operations, holidays, or unforeseen delays.
Tracking & Delivery Responsibility
Once your order has been shipped, you will receive a tracking number via email.
While we work closely with our shipping partners to ensure timely delivery, VELIOS is not responsible for delays caused by:
-
customs clearance
-
courier disruptions
-
weather conditions
-
local delivery issues
-
incorrect shipping information provided at checkout
📦 Please note: VELIOS is not responsible for lost, stolen, or delayed packages once they have been handed to the courier.
If your package experiences a delivery issue, we recommend contacting the courier directly using your tracking number.
Customs, Duties & Import Fees
International customers are responsible for any customs duties, import taxes, or additional fees required by their country’s regulations.
VELIOS does not control or cover these charges.
Premium Expedited & Insured Shipping
For faster handling and additional protection, customers may choose Premium Expedited & Insured Shipping at checkout.
This option includes:
-
priority processing
-
faster shipping handling
-
added shipment protection against loss or damage during transit
Contact Us
If you have any questions regarding your order or shipping status, our support team is here to help.
Thank you for choosing VELIOS.