Refund policy

Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return, the item must be unused, unworn, in its original condition, with all original packaging and tags included. Proof of purchase or order confirmation is also required.

To request a return, please contact our support team at info@velios.co.

Once your return request is approved, we will provide you with the return instructions, including the return address. Please note that returns sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at info@velios.co so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including:
- Personalized or custom-made products
- Personal care items
- Gift cards
- Final sale or clearance items

We also reserve the right to refuse returns that do not meet the conditions outlined above.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order (if eligible) and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@velios.co.